Review Summary: Vonage's reliable service and excellent call quality make it a good value for $24.99
Pros: One month free, waived activation fee, excellent call quality, reliable service
Cons: Equipment cost of $9.99, 1 year contract, cancellation fee of $39.99
Rating: 4 out of 5
Detailed Product Review:
Price:
Premium Unlimited Residential Plan: $24.99/mo includes unlimited calling in the US, Canada, and Puerto Rico. Free calls to landline phones in Italy, France, Spain, UK, and Ireland. One month free. 25 calling features included.
Basic 500 Minutes Residential Plan: $17.99/mo includes 500 minutes of calling in the US, Canada, and Puerto Rico. 3.9¢ per minute after the first 500 minutes. 25 calling features included.
Reliability:
Vonage is one of the most reliable services. They have excellent call quality that is comparable to landlines. Plus it is easy to setup and use.
International:
Vonage is now offering Unlimited International Calling Plans starting at an additional $6/mo to $15/mo. You can pick a specific region or you can choose to call 60 different countries. The plans as are follows:
Customer Service:
Vonage's weak point is their customer service. The customer service is handled in India. It is difficult to get through and then once you reach a customer service representative, it is hard to understand them. One good note about customer service is they usually do resolve the issue to the customer's satisfaction.
Features:
Vonage's plans include 25 phone features at no extra charge. They are as follows:
Add-On Features at an additional charge:
All in all, Vonage's reliable service and excellent call quality make it a good value for $24.99/mo.